Frequently Asked Questions
Answers to all your questions about rq99
From withdrawals to security — whatever questions you have about rq99, you will find clear answers right here.
rq99 is a safe and transparent online betting and casino platform for players in Bangladesh. Whether you are new or experienced, questions come up for everyone. On this page you will find detailed information on deposit and withdrawal rules, responsible gaming, account security, and more. If you cannot find what you are looking for, contact our support team directly — we are with you 24/7.
How to Withdraw Money
Yes. When withdrawing at rq99, you must send funds to a bKash, Nagad, Rocket, or Upay account registered in your own name. If the account belongs to a third party, the request may be cancelled. This is a mandatory rule to protect your money and prevent financial fraud.
At rq99, withdrawals are usually completed within 1 hour. During busy periods there may be a small delay, but we always try to process quickly. If more than 1 hour passes and the money has not arrived in your account, you can reach us via 24/7 live chat or email.
The minimum withdrawal amount at rq99 is ৳800. Requests below this amount are not accepted. Combine multiple small winnings until they total ৳800 or more before submitting a withdrawal request.
Winnings from a bonus must meet the wagering requirement before you can withdraw. For example, if you deposit ৳1,000 and receive a ৳2,000 bonus, you must place a total of 15 times that ৳2,000 bonus — meaning a total of ৳30,000 in wagers. Once the requirement is met, you can withdraw your winnings under the standard rules.
rq99 does not charge any additional fee for withdrawals. However, your mobile banking operator (such as bKash or Nagad) may apply a small service charge according to their own policies — this is outside rq99's control.
How to Deposit Money
Deposits usually appear within a few minutes. If your balance has not updated after 15–20 minutes, contact rq99 via live chat or email at [email protected] with a screenshot of the transaction and the transaction ID. We will verify and resolve the issue quickly.
rq99 currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank). The minimum deposit amount for each method is ৳300.
rq99 does not charge any platform fee on deposits. The full amount you deposit is credited to your account. However, if your bank or mobile banking operator has its own transaction fee, that may apply according to their policy.
Log in to rq99, go to the deposit menu, and select Nagad as your payment method. Send money from your Nagad app to the Nagad number shown. After payment, enter the transaction ID in the form to confirm. Your balance will be updated within a few minutes.
The minimum deposit at rq99 for every payment method is ৳300. On your first deposit there is an opportunity to receive a 200% welcome bonus — deposit ৳300 and get a ৳600 bonus, with a maximum bonus of up to ৳20,000.
Responsible Gaming
rq99 treats responsible gaming as a top priority. If you feel that your own gaming habits or those of someone you know are getting out of control, please visit our responsible gaming page and contact the support team directly. We can arrange a referral to a specialist.
At rq99 you can set your own daily, weekly, or monthly deposit limits. To use this feature, go to the responsible gaming section in your account settings or let the support team know. Once a limit is set, it cannot be increased before the specified period ends.
A cooling-off period is a temporary break — for example, suspending your account for 7 days or 1 month. Self-exclusion is a longer-term measure where you can close your account completely for a set period. For either option, email [email protected] or let us know via live chat.
No. rq99 is strictly for people aged 21 and above only. Age is verified during registration, and if an underage account is identified it is closed immediately and any deposited funds are returned.
Each rq99 account is for a specific individual and sharing is prohibited. Keep your password and login details private. If a family member is using your account without permission, change your password and contact the support team if needed.
Stay Safe
A good password should be at least 12 characters long and contain a mix of uppercase letters, lowercase letters, numbers, and special characters. Avoid easy combinations like your name, date of birth, or "1234". Using a password manager makes it easier to remember.
Yes. All data transfers at rq99 are protected by SSL encryption technology. Your payment details, personal information, and transaction history are stored on secure servers. We never collect your password or full payment card number.
If you notice an unfamiliar login, an unexpected balance change, or an unknown transaction, change your password immediately and send details to [email protected]. Our team will review the account and take the appropriate action.
The only official rq99 address is rq99.lat. Always check this domain in your browser's address bar and make sure HTTPS is present. Do not log in to any other domain that looks like rq99. It is safer not to click links coming from unfamiliar sites.
Any financial activity on a public or unfamiliar Wi-Fi network can be risky. Use your own mobile data or a trusted home network whenever possible. If you must use a public network, remember to log out of your account when you are done.
Have more questions? We are ready to help
For any question you have, rq99's support team is available 7 days a week, 24 hours a day in both Bengali and English. Get an instant answer via live chat or send us the details by email.
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