Your Privacy Is Our Priority

When you open an account, make a transaction, or browse the platform on rq99, we may collect various types of information. This information falls into two main categories:

1.1 Information You Provide Directly

Information you supply to us yourself may include:

• Full name, email address, mobile number, and date of birth
• Residential address (including city and country)
• National ID or passport number (for identity verification)
• Payment-related information — such as the last four digits of your bKash, Nagad, Rocket, or Upay account
• The username and password set for your account
• Messages sent to our support team or details of any contact

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address, browser type, and version
• Device type and operating system details
• Log data showing which pages you visited and for how long
• Information obtained from cookies and similar tracking technologies
• Referral source (where you came from before arriving at our site)

rq99 never sells, rents, or transfers your personal information to third parties for marketing or advertising purposes. However, limited information may be shared in the following circumstances:

• Payment Processors: The necessary transaction information is shared with the relevant service provider to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Technology Services: A reasonable amount of information may be shared with trusted third-party technology companies for website hosting, data storage, and cybersecurity. These companies are bound by our strict confidentiality agreements.
• Legal Obligations: In the case of a court order, a directive from a regulatory body, or a valid request from a law enforcement agency.
• Business Restructuring: In the event of a merger, acquisition, or asset transfer, though the new authority will be required to comply with the terms of this Privacy Policy.

Outside of the reasons listed above, your information is not shared without your consent.

rq99 has put in place industry-standard technical and organizational measures to keep your data secure. Our security framework includes the following:

• SSL/TLS Encryption: All data exchanged between the website and your device travels over encrypted channels, preventing third-party interception.
• Secure Data Storage: Your stored information is kept in encrypted databases and can only be accessed by authorized personnel.
• Firewalls and Intrusion Detection: Our network infrastructure is protected by advanced firewalls and real-time intrusion detection systems.
• Access Controls: rq99 staff are only granted access to information required for their specific role. All access is logged and audited.
• Regular Security Audits: Regular security assessments are conducted to identify and address vulnerabilities in our systems.
• Password Protection: User passwords are never stored in plain text; industry-standard hashing algorithms are used.

However, no technology system can guarantee 100% security. If you believe your account security has been compromised, contact us immediately at [email protected].

rq99 respects your rights over your personal information. You may exercise the following rights:

7.1 Right to Access

You can find out at any time what information we hold about you and how we are using it. To make this request, contact us at [email protected].

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. Keep in mind that some information may not be possible to delete where it is required to fulfill legal obligations or protect legitimate interests.

7.4 Right to Object to Processing

With regard to marketing communications, you may object at any time and request to opt out of such communications.

7.5 Right to Withdraw Consent

Where any data processing is based on your consent, you may withdraw that consent at any time. This will not affect the validity of processing carried out before the withdrawal.

To exercise any of the above rights, email us at [email protected]. We will make every effort to respond to your request as promptly as possible.

rq99 operates an international service. In some cases your information may be stored or processed outside Bangladesh. For such transfers we ensure that:

• The country or organization receiving the data maintains adequate data protection measures.
• Appropriate data protection agreements are in place with third parties.
• Encryption is used throughout the entire data transfer process.