rq99's commitment to responsible gaming
Gaming is enjoyable when it stays within limits. At rq99, we believe building a safe gaming culture is everyone's responsibility — the platform's and the player's.
rq99 is a safe and reliable online gaming platform in Bangladesh. We place the highest importance on our users' entertainment — but our goal is also to ensure that entertainment never becomes a source of concern. Responsible gaming means knowing your limits, taking breaks when needed, and seeing gaming purely as an enjoyable experience — not as a source of income.
On this page you will learn how to use rq99's tools to keep your gaming habits in check, which signs indicate problem gambling, and where to get help if needed.
Remember: Gaming is purely for entertainment. There is no guarantee of winning — so never play out of fear of losing or to chase losses. Avoid betting beyond your means.
Our protection tools
Set deposit limits
Set a limit on how much money you deposit per day, week, or month. This makes it easier to avoid overspending and lets you enjoy gaming within your budget.
Time-out feature
Want to take a break from gaming for a while? Use the time-out feature to temporarily suspend access to your account for a set period.
Self-exclusion
If you feel gaming is becoming a problem, use self-exclusion to close your account for an extended period. The support team will assist you with this.
Betting limits
Set a limit on how much you bet in a session or over a specific period. This keeps your gaming experience controlled and enjoyable.
Account security
Use a strong password and never share your login details with anyone. Do not allow minors to use your account.
24/7 Support
For any issue, rq99's support team is always ready. Contact us via live chat or email — assistance is available in both Bengali and English.
For ages 21 and above only
The minimum age to register and play at rq99 is 21. We have an age verification process in place to keep minors away from gaming. Prevent minors from accessing the account on your device.
Warning signs of a problem
If you notice the following signs, it is important to take a break and consider seeking help:
Do not ignore these signs. Seeking help in time is a sign of strength.
- You are betting more money than you can afford and feeling regret afterwards.
- You keep playing repeatedly trying to win back money you have lost.
- You are hiding your gaming habits from family or friends.
- You want to stop gaming but cannot, and you become irritable.
- You are continuing to game at the expense of work, studies, or sleep.
- You are spending money set aside for daily expenses or borrowed money on gambling.
Simple tips for safe gaming
Following these habits will keep gaming enjoyable at all times:
- Set a budget before you start gaming and stick to it.
- Decide in advance the maximum time you will spend in each session.
- Do not think of gaming as a way to earn money — it is entertainment only.
- Avoid gaming when you are stressed or feeling low.
- Take regular breaks — rest for at least 10 minutes every hour.
- Spend time with family and friends — do not let gaming take the place of relationships.
- Do not game while drinking alcohol or using any other substance.
Detailed responsible gaming guide
How do deposit limits work?
At rq99 you can set deposit limits to manage your gaming budget. Decide in advance how much money you will deposit over a given period — such as daily, weekly, or monthly. Once the limit is reached, no further deposits will be accepted for that period. If you want to increase the limit, there is a waiting period — this protects you from making decisions in the heat of the moment.
The difference between time-out and self-exclusion
A time-out is a short-term break — your account can be temporarily closed for anywhere from a few days to a few weeks. During this time you will not be able to log in.
Self-exclusion is a long-term decision. If you feel gaming is having a significant impact on your life, use self-exclusion to close your account for an extended period. The rq99 support team will assist you with this.
Protection of minors
rq99 is exclusively for people aged 21 and above. It is every adult's responsibility to prevent minors from accessing this platform. Keep your login details secure and ensure that no child or young family member can use rq99 on your device. Use parental control software on your device if necessary.
Mental health and gaming
Gaming becomes a problem when it becomes the only way to relieve stress. Focusing on gaming to reduce anxiety, loneliness, or depression may bring temporary relief, but in the long run it deepens the problem. In such situations, talk to a family member or friend, or seek professional advice.
Financial awareness
Before putting money into gaming, ask yourself — if I lose this amount, will it affect my daily life? If the answer is yes, you should not bet that amount. rq99's minimum deposit is ৳300 — this gives you the opportunity to play even on a small budget.
If you need support
rq99 support team
If you feel your gaming habits are becoming problematic, the rq99 support team is available 24 hours a day, 7 days a week. Contact us via live chat or email — you can communicate in both Bengali and English.
You can also contact us for help setting up self-exclusion, time-out, or deposit limits.
Email: [email protected]
Live Chat: Active 24/7
Anytime, for any need
Frequently asked questions
Enjoy rq99's gaming world safely
Game responsibly and enjoy rq99's extensive collection. Check the FAQ for any questions or contact us directly.